Otela Excel Place
 

Our Quality Commitment from the following criteria

The stars, identifying the infrastructure

The customer reviews, indicating a personal judgment

The visible service quality, validated by Excel Place,
certifying service conformity



Otelin Excel Place hotels offer you
a selection of hotels in France offering a service line 3 stars, 4 stars and 5 stars.
 
  WHO IS EXCEL PLACE ? HOTELS OTELIN EXCEL PLACE GO TO THE SATISFACTION QUESTIONNAIRE Version française
 
 


Historically, Excel Place is the 1st certification organism dedicated to measure Service Quality in upscale hotel industry (4 stars, 5 stars, deluxe hotels).

The Validation Committee is composed of hotel and tourism professionals.

Mystery Client: Real quality control
Excel Place evaluates the level of service following a mystery client process.
The real level of service can be measured.

Online Satisfaction Questionnaires: The perceived quality by clients
Measure the impact of guest satisfaction.

Service Certification: A recognized quality standard
Service certification completes :
- the star classification (based on infrastructure).
- ISO 9001 (based on process).

Official website of Excel Place : www.excelplace.com

  
       
     
  Contact : contact@otelin.fr

Copyright Otelin Excel Place - Legal informations - Conception & realization Clic Gauche